Projects
Flavour Palette
Java & Spring Boot web app that allows users to search, create, favorite and rate recipes. SQL is used to store recipes, including ingredients and steps. Users can signup via email or login with Google using OAuth2
Portfolio Website
The very page you are on! Designed to be a way for companies to contact me and written in Javascript and using the Vue templating framework. The contact page is using a Netlify serverless function intended to avoid the need and cost of hosting an API server for such a simple task.
Work History
Education Break
Mar 2022 - Present
Pursued a career change into software engineering, during this time I completed a variety of courses and bootcamps focused on Java, Python, and web development, along with the Spring Boot and React frameworks.
• Bootcamps Completed: Java, Spring Boot, Python
• Courses Completed: University of Helsinki’s MOOC Java I & II, The Odin Project, Harvard CS50
July 2019 - Mar 2022
After 6 years of consistent growth and customer satisfaction, Google acquired The Ordering.app and I was brought along to head the support team; lending my expertise for our merchant and industry needs while continuing to provide service for top performing clients.
- • Served as lead for a support and onboarding team that grew 875% between July 19, 2019 and June 2, 2021
- • Transitioned flagship integrations to leading point of sale systems (Square & Clover) and provided product and engineering team with client feedback and bug report
- • Provided detailed bug reports with logs and reproduction steps for engineering and tested fixes in sandbox and production
- • Collected and analyzed AWS server logs affecting users, merchants and the support team
- • Performed internal QA for The Ordering.app’s Play Store application and authored user documentation
The Ordering.app
Jul 2013 - Jul 2019
Joined early stage startup as the first dedicated client service position and delivered service industry perspective to management and active in road map feedback.
- • Handled client calls, emails and SMS for quick and critical fixes, and provided in-field installation, service, and training
- • Conducted QA, tracked down and report bugs to engineering, and tested bug fixes in sandbox and production environments
- • Created documentation and video walkthroughs to train support hires to maintain a 92+% customer satisfaction rating
- • Supported The Ordering.app customers through ownership change after the company was acquired by Google in July 2019